ABOUT SHIPPING: AUSTRALIA

All Australian orders are shipped via Australia Post.

  • Standard Shipping: Free on all orders (2–5 business days)
  • Express Shipping: $9.99 flat rate (1–3 business days)
  • FREE Express Shipping: Automatically applied on orders over $100

Delivery times are estimates provided by Australia Post and may vary depending on your location.

Order Processing

  • All orders are processed and dispatched within 1–3 business days.
  • You’ll receive a tracking link once your order has been shipped.
  • We deliver to residential addresses, PO Boxes, and Parcel Lockers across Australia.
  • Pickup is not available.

Discreet Packaging

All orders are sent in plain, unbranded packaging with no references to our business or the products inside. Your privacy and discretion are always our top priority.

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us within 30 days of delivery.
Customers must provide photo proof of the damage so we can assess the issue.
Once verified:

  1. A replacement will be sent as the first option.
  2. If a replacement is not possible, a refund will be issued.

Change of Mind Returns

We do not accept change-of-mind returns for domestic orders. Due to the personal-use nature of our products and strict hygiene and safety requirements, items cannot be restocked or resold once they leave our facility.

Unclaimed Parcels

If a parcel is returned to us as unclaimed, undeliverable, or due to an incorrect or incomplete address, only the product cost will be refunded. The shipping charge would not be refundable as it is the customers responsiblity to provide us correct shipping information and track or claim their parcel.

If you would like your returned parcel to be resent, a repostage fee of $7.99 will apply.

Address Accuracy

Please double-check your address during checkout. Orders are shipped to the exact address provided, and we cannot be held responsible for incorrect or incomplete details.

Lost or Missing Parcels

If your tracking shows “Delivered” but you have not received your parcel, please contact us immediately. Before a refund or replacement can be issued, we must lodge an investigation with Australia Post. This process typically takes 5–10 business days.

If Australia Post confirms the parcel is lost or cannot be located, we will send a replacement as the first option. If a replacement is not possible, a refund will be issued.

No refunds or replacements can be provided while the investigation is active or until Australia Post or our business reach a final decision.

Need More Help?

If you have any further questions, please click here to contact us.