SHIPPING & DELIVERY INFO

Domestic Shipping (Australia)

All Australian orders are shipped via Australia Post.

  • Standard Shipping: Free on all orders (2–5 business days)
  • Express Shipping: $9.99 flat rate (1–3 business days)
  • FREE Express Shipping: Automatically applied on orders over $100

Delivery times are estimates provided by Australia Post and may vary depending on your location.

Order Processing

  • All orders are processed and dispatched within 1–3 business days.
  • You’ll receive a tracking link once your order has been shipped.
  • We deliver to residential addresses, PO Boxes, and Parcel Lockers across Australia.
  • Pickup is not available.

Discreet Packaging

All orders are sent in plain, unbranded packaging with no references to our business or the products inside. Your privacy and discretion are always our top priority.

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us within 30 days of delivery.
Customers must provide photo proof of the damage so we can assess the issue.
Once verified:

  1. A replacement will be sent as the first option.
  2. If a replacement is not possible, a refund will be issued.

Change of Mind Returns

We do not accept change-of-mind returns for domestic orders. Due to the personal-use nature of our products and strict hygiene and safety requirements, items cannot be restocked or resold once they leave our facility.

Unclaimed Parcels

If a parcel is returned to us as unclaimed, undeliverable, or due to an incorrect or incomplete address, only the product cost will be refunded. The shipping charge would not be refundable as it is the customers responsiblity to provide us correct shipping information and track or claim their parcel.

If you would like your returned parcel to be resent, a repostage fee of $7.99 will apply.

Address Accuracy

Please double-check your address during checkout. Orders are shipped to the exact address provided, and we cannot be held responsible for incorrect or incomplete details.

Lost or Missing Parcels

If your tracking shows “Delivered” but you have not received your parcel, please contact us immediately. Before a refund or replacement can be issued, we must lodge an investigation with Australia Post. This process typically takes 5–10 business days.

If Australia Post confirms the parcel is lost or cannot be located, we will send a replacement as the first option. If a replacement is not possible, a refund will be issued.

No refunds or replacements can be provided while the investigation is active or until Australia Post or our business reach a final decision.

International Shipping

We ship worldwide via Australia Post.

All international orders use standard tracked shipping, with estimated delivery times of 5–10 business days to most major countries. Remote or rural regions may take longer.

Shipping rates are calculated automatically at checkout.

Packaging for International Orders

To comply with air-transport and Dangerous Goods regulations, all delay sprays are shipped in clear plastic spray bottles instead of their original aluminium canisters.
This ensures safe transport and full compliance with international shipping laws.

This applies only to international orders — Australian orders are shipped in original packaging.

Processing & Tracking

  • All international orders are processed and dispatched within 1–3 business days.
  • A tracking link is provided once shipped.
  • All parcels are sent in plain, unbranded packaging for full customer privacy.

Customs, Duties & Import Regulations

Customers are responsible for understanding and complying with their local import rules.
We are not responsible for customs seizures, delays, or restrictions. No refunds will be provided if a parcel is seized or refused by customs. To help reduce import issues:

  • All parcels are declared at $10 AUD, and
  • Described as “skin moisturizer” for customs purposes.

Any duties, taxes, or import fees are the responsibility of the customer.

Damaged or Faulty Items

If an international parcel arrives damaged, customers must provide photo proof so we can verify the issue. Once verified:

  1. A replacement will be shipped where possible.
  2. If a replacement cannot be sent, we will issue a refund.

Change of Mind Policy

We do not accept change-of-mind returns or refunds for international orders due to hygiene, safety, and irreversible packaging modifications.

Unclaimed or Returned Parcels

If an international parcel is unclaimed, undeliverable, refused, or returned due to an incorrect address, no refund will be provided.

  • It is the customers responsiblity to provide us correct shipping information and track or claim their parcel.
  • Because products are transferred into custom plastic bottles for safe international transport, this process is irreversible, making items unsuitable for restocking or resale.

Customers may request their parcel to be resent, subject to a repostage fee of $19.99.

Lost or Missing International Parcels

If an international parcel is suspected to be lost, we must lodge an investigation with the destination country’s carrier and/or Australia Post. This investigation typically takes 10–20 business days.

If the carrier confirms the parcel is lost, misdelivered, or unrecoverable, we will send a replacement as the first option. If a replacement is not possible, we will issue a refund for the order.

If tracking shows “Delivered” and the investigation cannot confirm loss, or the carrier deems the parcel correctly delivered, no refund or replacement will be provided.

Important Notes

  • Please ensure all shipping information is correct at checkout.
  • We cannot be held responsible for parcels sent to incorrect or incomplete addresses.
  • Delivery times are estimates only and may vary due to customs, postal delays, or international logistics.

Need More Help?

If you have any further questions, please click here to contact us.